The Capital Zone Accounting and - إقرار ضريبة الشركات في دبي
التقييمات والمراجعات
We had a very disappointing experience with Capital Zones Accounting Services. Despite a detailed onboarding process and a clear agreement based on our business model and requirements, the service we received was highly inadequate. We were assigned two different accountants, neither of whom were able to properly support our needs. Basic tasks such as WPS salary transfers were not handled correctly, and communication with our staff and clients was frequently delayed or unclear. Our tax return was not submitted on time, and at one point even our company phone line was disconnected because a bill was forgotten and not paid. This caused direct operational issues for our business. The agreement included remote support and two in-person visits per week, yet in practice remote support was almost non-existent and visits were reduced to one per week without proper justification. Other members of our internal team had to step in to cover basic accounting tasks. Overall, the lack of responsiveness, technical competence, and accountability caused significant disruption and distress to our company. Based on our experience, we do not recommend this firm for professional accounting services. Update from today: last evening the head of the company said he will ensure a smooth handover- today- and acknowledged shortcomings. Like a late VAT submission; failing to pay utility bills; poor to absent email communication and much more. Today I’m being told by him (screenshot below) that he won’t be handing over and he wants to take legal action. Why? So harming our business- actively- since Capital Zone took over is okay- but his company should not do their dues? The company owner received two active briefings- and from the outgoing accountant, a handover and handover file. Customer care comes first. I was promised visits to fix things that weren’t done by the accountant provided. Instead of that- they cancelled their contract with us: and not just once. During the notice period we received little to no support and requests were ignored and rejected by their management.
رد صاحب النشاط
Hi Mariam, We take all feedback constructively; however, false accusations and misrepresentation of facts are not acceptable. While we acknowledge that certain aspects of the engagement may have caused disappointment, it is important to clarify that the issues raised arose primarily due to pending payments and non-adherence to agreed compliance requirements, and therefore do not accurately reflect the agreed scope of services or our responsibilities. This engagement was governed by a duly signed Service Agreement and Non-Disclosure Agreement (NDA), mutually agreed upon by both parties. Our responses and actions throughout the engagement were strictly in accordance with these agreements. We also communicated on two occasions that our service structure did not align with your business model and formally requested to withdraw our services in a professional manner. VAT filing: The VAT return of the contracted company covered under our Service Agreement was filed on time, and the VAT filing report was shared via email for your reference. The VAT filing referred to in your comments relates to another entity with serious compliance issues, which does not fall under our contractual scope, and for which Capital Zone was neither engaged nor authorized to act. WPS, utilities, and payments: These were outside the agreed scope and were supported temporarily only as a goodwill gesture. As a policy, we do not execute payments or financial transactions on behalf of clients unless explicitly contracted. The engagement was formally concluded due to non-adherence to agreed terms and outstanding payments, though limited support was continued purely as a goodwill measure to facilitate a smoother handover. Capital Zone is a regulated professional firm and operates strictly within legal, ethical, and compliance standards. We cannot support or be held responsible for matters arising from non-payment, non-compliance, or activities outside the agreed contractual scope, and where required, we are obligated to report non-compliant activities through appropriate channels. Regards, Capital Zone Management
a month ago
I recently got my company’s taxation done through The Capital Zone, and I must say the experience was excellent. For example, I had a filing deadline approaching, and their team managed the entire process quickly and accurately without any stress on my side. They explained each step clearly and gave useful advice for future tax planning. Truly professional and reliable service!"
رد صاحب النشاط
Thanks
5 months ago
I would strongly recommend The Capital Zone. Mr farooq & their team is highly efficient in managing company accounts and taxation. They handle every detail with professionalism and accuracy, which makes the entire process smooth and reliable.
رد صاحب النشاط
Thanks for your feedback..
5 months ago
I’ve had a very positive experience with The Capital Zone Accounting and Bookkeeping Est in Dubai. Their team is highly professional and really understands the financial challenges businesses face in the UAE. They helped us with accounting and bookkeeping, making sure our records were always accurate and updated. What stood out to me was their attention to detail when it came to compliance. They explained everything clearly, especially regarding FTA requirements and UAE regulations, so I never had to worry about missing a deadline or making an error in reportin. We also used their backlog accounting services, and they managed to organize and reconcile old records that we had been struggling with for months. This not only saved us time but also gave us peace of mind knowing that everything was fully compliant in case of an audit. Their advice on tax matters was also very helpful. They guided us on corporate tax and VAT in a way that was practical and easy to follow. Unlike many firms that just process numbers, The Capital Zone actually provides insights that help in decision-making and business planning. What I appreciate most is their professionalism, quick response time, and transparency. Whether it’s a small query or a big financial review, their team always provides the right guidance. Overall, I would definitely recommend The Capital Zone to any business in the UAE looking for reliable accounting, bookkeeping, and audit support. They truly make compliance easier while also helping businesses grow with proper financial management
رد صاحب النشاط
Thanks
6 months ago
The Capital Zone has been a game-changer for our Dubai-based company. From their impeccable bookkeeping to insightful management accounting, they’ve transformed our financial operations. Their backlog accounting service helped us streamline years of tangled records seamlessly vital for staying ahead with FTA and UAE compliance. The team's knowledge of accounting, tax, and internal audit procedures is exceptional. Our audits are now smoother, and our financial strategy is clearer. Highly recommended for reliable, comprehensive financial services in the UAE
رد صاحب النشاط
thanks
6 months ago
The Capital Zone made my business setup in DMCC Free Zone completely hassle-free. They handled everything from company formation to accounting, bookkeeping, and auditing services with great professionalism. Mr. Farooq and the entire accounting team gave an excellent evaluation of my business and guided me with valuable insights. Truly appreciate their expertise and customer-focused approach – highly recommended
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thanks
6 months ago
I am extremely impressed with this company! Their response was very quick, their work was accurate, and everything was handled with great professionalism. They provide clear guidance and excellent support throughout the process. I highly recommend their services to anyone looking for fast, reliable, and precise assistance. They are truly one of the best!
رد صاحب النشاط
Thank you so much, Christina! We truly appreciate your wonderful feedback. We're glad to hear that our team’s quick response, accuracy, and guidance made your experience smooth. It was a pleasure supporting you, and we’re always here whenever you need reliable and professional assistance again!
3 months ago
Thank you Mr Farooq being connected with me and Handling my Company Accounts. Mr Farooq Provided me good Strategy Plan For my Company Regarding Accounting Maintenance & Taxation,, Also they are very Professional in the Corporate tax
رد صاحب النشاط
Thanks for your feedback..
5 months ago
معلومات التواصل
ParkLane Tower,Office 605 B,الخليج التجاري - دبي,الإمارات العربية المتحدة
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